u7186 will not load tune or backup tune...dead in water

Predator support for GM diesel vehicles

Moderator: mikel

Post Reply
obadiah
Posts: 5
Joined: Tue Sep 04, 2012 6:44 pm

u7186 will not load tune or backup tune...dead in water

Post by obadiah »

Bought new tires today and modified the tune for the new tire size and it failed to load tune...and would not restore original backup.
Getting UNIT1. Error unlock for reflash (-1).

Truck will not start.

Blood pressure skyrocketing as I sit on hold (for 45 minutes listening to "bad to the bone")

Have major wiring job tomorrow and no truck.
obadiah
Posts: 5
Joined: Tue Sep 04, 2012 6:44 pm

Re: u7186 will not load tune or backup tune...dead in water

Post by obadiah »

wow
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: u7186 will not load tune or backup tune...dead in water

Post by mikel »

did you get through to our support line?

please give us a call so we can try recovering the PCM.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
obadiah
Posts: 5
Joined: Tue Sep 04, 2012 6:44 pm

Re: u7186 will not load tune or backup tune...dead in water

Post by obadiah »

I shipped my tuner and ECM (with RMA on box). Y'all received it sometime before 2 yesterday. I'll call in a hour or so if I haven't heard anything.
Thanks Mike for taking care of this so fast.
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: u7186 will not load tune or backup tune...dead in water

Post by mikel »

It got here late yesterday, but it is done and will be heading back to you today.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
obadiah
Posts: 5
Joined: Tue Sep 04, 2012 6:44 pm

Re: u7186 will not load tune or backup tune...dead in water

Post by obadiah »

How will you be shipping it? Obviously, I need it asap.

Thanks again!
Last edited by obadiah on Tue Sep 11, 2012 11:26 am, edited 2 times in total.
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: u7186 will not load tune or backup tune...dead in water

Post by mikel »

UPS overnight.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
obadiah
Posts: 5
Joined: Tue Sep 04, 2012 6:44 pm

Re: u7186 will not load tune or backup tune...dead in water

Post by obadiah »

Thanks again Mike. I know you guys take a beating sometimes from us impatient customers...but man, when the rubber meets the road, you guys deliver!
jmartin233
Posts: 1
Joined: Mon Nov 12, 2012 12:27 pm

Re: u7186 will not load tune or backup tune...dead in water

Post by jmartin233 »

I have the same issue. Been on hold for an 1 hour, 20mins. I am going nuts.
Post Reply