log file error!

[charged392]

ok trying to tune customer nd cannot open his logs now for some reason. I have about 4-5 already issue free working fine. he sent me one last one and I get nd error message when I try to open it. he has since made me 3 others to try and same del with them also.

the message reads

Critical failure: log file error log file was invalid format.

the log is saved like the last 100 or so from diff customers I have and they all work issue free. I need this to open and it wont is there something I could have done or that happened to cause this.

[mikel]

can you post some of those logs here?
Any chance we can get the info.xml file from the i2 drive?

[bright white rt]

Here are two examples of log files where I get "Log File Error"

I have a 2012 Challenger R/T with a 5.7 based 392 with a Whipple.

These are logged with a Trinity

The CROM file is use is the one that ends in "g"

The dataviewer release that I use is 3.4.1.4

If I try to open one of my logs (like those above), I get the "Log File Error".

If I open a log that was previously logged on someone else's Trinity and then try to open one of those above, the logs above will open correctly.

[mikel]

Both of these logs open fine for me in 3414....

[bright white rt]

Did you already have other known good files opened and then open one or both of these?

Close 3414 and re-open it and try to open one of the two files I posted without another file already being open and see what happens.

[06MonteSS]

just did that on my pc.. and they both open perfectly fine in DV 3414... no issues..

[bright white rt]

cr@p! now what?

[mikel]

try reinstalling DV?