Board index General Technical Support DS Downloader predator cannot connect on w7

predator cannot connect on w7

Questions and comments specific to the DiabloSport Downloader application.

Moderator: mikel

Post Tue Jul 14, 2015 1:48 am

Posts: 10
i have the predator and installed the DS downloader to upload some new tunes but cannot find the device

on windows 7
Drivers installed properly
when connect the usb it recognizes it on com3
DS downloader keep looking for device and never get connected

tried on another laptop same brand same model but it has windows xp and ds downloader connected good with no problems

any sugestions?

Post Tue Jul 14, 2015 11:05 am

Posts: 56255
Location: DiabloSport World Headquarters

check device manager and see what it says about the driver.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Tue Jul 14, 2015 11:56 am

Posts: 10
on device manager says its installed properly no problems with the drivers at all
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Post Tue Jul 14, 2015 12:38 pm

Posts: 56255
Location: DiabloSport World Headquarters

might be a language issue?

when you 2x click on the driver there it says it is working properly?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Tue Jul 14, 2015 12:58 pm

Posts: 17758
Location: CT

could be a bad cable...
06MonteSS / DiabLew Tune
Image
2014 Camaro SS - 2SS, RS pkg., short-throw shifter, NPP perf. exhaust, BMR strut-tower brace, Cold Air Inductions cold air intake
www.diablewtune.com -- www.diablocustomtune.com -- www.diablocustomtunegm.com -- www.diablocustomtuning.net

Post Tue Jul 14, 2015 3:47 pm

Posts: 10
device manager says its working properly

it works on my wifes xp laptop with that cable but will try another cable later

Post Thu Dec 29, 2016 12:25 am

Posts: 3
Are your baud rates the same in the driver, and on your tool? I have mine set to 115200 on both.

For the driver rate, the setting is in the port settings tab in properties for the driver in device manager. On your tool, you access the baud rate in Options on the main menu, and under serial baud.

Post Thu Jan 05, 2017 10:44 am

Posts: 56255
Location: DiabloSport World Headquarters

what predator and what version on the tool?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Thu Jan 05, 2017 12:01 pm

Posts: 17758
Location: CT

change the language on the pc to English
06MonteSS / DiabLew Tune
Image
2014 Camaro SS - 2SS, RS pkg., short-throw shifter, NPP perf. exhaust, BMR strut-tower brace, Cold Air Inductions cold air intake
www.diablewtune.com -- www.diablocustomtune.com -- www.diablocustomtunegm.com -- www.diablocustomtuning.net


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