Board index General Technical Support DS Downloader Unable to get backup tune off Predator (U7134) and on to PC

Unable to get backup tune off Predator (U7134) and on to PC

Questions and comments specific to the DiabloSport Downloader application.

Moderator: mikel


Posts: 11
Like the title says, I tried to get the original back-up tune from my son's Predator last night (I believe it is the U7134 - Neon SRT4). DSdownloader worked fine, connected to the Predator(s) fine, but every time I tried to get the tune off of the Predator, it would initialize, then after a minute of so, stop and go back to the home screen, and say something about an error and no tune saved. I even tried to get the tune off my Predator(same model - different unit), and it did the same thing. I just recently got a new computer (Windows 7) and installed the DSDownloader, and it seemed to download fine and seems to be working fine, other than this. Is there something else I need to do to be able to get the tunes off of the Predator(s), and backed up to my new CPU?


Jason


Posts: 56255
Location: DiabloSport World Headquarters

sounds liek the tool is not holding a backup, whats it say for options/show last tune written?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 11
Last Tune; Here is what the Predator says...

Image


Here is what happens when I plug in the Predator, and try to retrieve the tune...

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Here is what it says when it jumps back...

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I know you said it something sounds like the Predator is not storing the tune, but it is the same with both my Predator, and my son's Predator. ( 2 different units )


Posts: 56255
Location: DiabloSport World Headquarters

same cable?
Id start there...
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 11
Thanks, I will try a new cable, and post the results.


Posts: 11
Posting results as I promised. Tried a different cable, still got the same results. So I had a friend download and install DS Downloader on his computer, and tried it. Everything worked fine. Obviously the issue seems to be with the download on my computer.


Posts: 56255
Location: DiabloSport World Headquarters

weird...maybe a bad usb port on your pc>?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


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