shuts down, and wont turn back on.
Moderator: mikel
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- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
shuts down, and wont turn back on.
just got back my Trinity from sending it in. I plugged it in, all seemed fine, (originally on my f150)put the extreme tune on my F250. Now right after that, i get vertical lines on the screen. I've unplugged it, waited for an hour, and plug it into my computer, same thing, then it shuts off. If i dont wait long enough Ill get a flashing green light on the bottom led light. It seems fine again, then the lines pop back up after it being plugged back in. Any ideas I can do from here? It doesn't stay on long when it's plugged into my truck.
I have a edge programmer that helps me monitors egts.
I have a edge programmer that helps me monitors egts.
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
does it do this on the PC as well?
Only in monitoring or on any screen?
What version is the tool on?
Thanks
Only in monitoring or on any screen?
What version is the tool on?
Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
-
- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
Re: shuts down, and wont turn back on.
It happens plugged in the vehicle or pc. It will turn on, if I try to go into any of the screens it will freeze five me the lines and shut down
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
what was the rma# you sent it in on?
Thanks
Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
-
- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
Re: shuts down, and wont turn back on.
RMA 16519
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- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
Re: shuts down, and wont turn back on.
Here is a picture of what the screen looks like.(left unplugged all night)
And i just plugged the trinity into my computer, turned on fine, as soon as i touched one off the Arrow keys, it froze up and gave me the screen again.
And i just plugged the trinity into my computer, turned on fine, as soon as i touched one off the Arrow keys, it froze up and gave me the screen again.
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
OK, we will be emailing you a call tag label tomorrow to send the device back for a fix.
Thanks
Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
-
- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
Re: shuts down, and wont turn back on.
ok, Thank you.
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
call tag is on the way to you via email.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
-
- Posts: 6
- Joined: Thu May 31, 2012 5:28 pm
Re: shuts down, and wont turn back on.
Got my new trinity back. Like brand new! Thanks for the awesome Customer service
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
good deal, sorry for the issue, enjoy
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: shuts down, and wont turn back on.
I have the same issue but my screen is totally black and the last green light just flashes. I installed it drove a week and loved it. decided to change gears so I but it back to original setting. Got my truck back and again installed it . went for a ride a abs and brake light came on. Tried to change the gears in the trinity and it froze. How can I fix this??
- mikel
- Posts: 57766
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: shuts down, and wont turn back on.
please fill out the return form on our site under support and send it in for a quick fix.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com