shuts down, and wont turn back on.

Post questions/comments about your Trinity for your Ford diesel truck.

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whippledfx4
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Joined: Thu May 31, 2012 5:28 pm

shuts down, and wont turn back on.

Post by whippledfx4 »

just got back my Trinity from sending it in. I plugged it in, all seemed fine, (originally on my f150)put the extreme tune on my F250. Now right after that, i get vertical lines on the screen. I've unplugged it, waited for an hour, and plug it into my computer, same thing, then it shuts off. If i dont wait long enough Ill get a flashing green light on the bottom led light. It seems fine again, then the lines pop back up after it being plugged back in. Any ideas I can do from here? It doesn't stay on long when it's plugged into my truck.
I have a edge programmer that helps me monitors egts.
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

does it do this on the PC as well?
Only in monitoring or on any screen?

What version is the tool on?

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
whippledfx4
Posts: 6
Joined: Thu May 31, 2012 5:28 pm

Re: shuts down, and wont turn back on.

Post by whippledfx4 »

It happens plugged in the vehicle or pc. It will turn on, if I try to go into any of the screens it will freeze five me the lines and shut down
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

what was the rma# you sent it in on?

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
whippledfx4
Posts: 6
Joined: Thu May 31, 2012 5:28 pm

Re: shuts down, and wont turn back on.

Post by whippledfx4 »

RMA 16519
whippledfx4
Posts: 6
Joined: Thu May 31, 2012 5:28 pm

Re: shuts down, and wont turn back on.

Post by whippledfx4 »

Here is a picture of what the screen looks like.(left unplugged all night)
And i just plugged the trinity into my computer, turned on fine, as soon as i touched one off the Arrow keys, it froze up and gave me the screen again.

Image
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

OK, we will be emailing you a call tag label tomorrow to send the device back for a fix.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
whippledfx4
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Joined: Thu May 31, 2012 5:28 pm

Re: shuts down, and wont turn back on.

Post by whippledfx4 »

ok, Thank you.
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

call tag is on the way to you via email.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
whippledfx4
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Joined: Thu May 31, 2012 5:28 pm

Re: shuts down, and wont turn back on.

Post by whippledfx4 »

Got my new trinity back. Like brand new! Thanks for the awesome Customer service
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

good deal, sorry for the issue, enjoy :)
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
ILASALLE
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Joined: Wed Aug 28, 2013 7:26 pm

Re: shuts down, and wont turn back on.

Post by ILASALLE »

I have the same issue but my screen is totally black and the last green light just flashes. I installed it drove a week and loved it. decided to change gears so I but it back to original setting. Got my truck back and again installed it . went for a ride a abs and brake light came on. Tried to change the gears in the trinity and it froze. How can I fix this??
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mikel
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Re: shuts down, and wont turn back on.

Post by mikel »

please fill out the return form on our site under support and send it in for a quick fix.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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