Board index Trinity Technical Discussion Trinity Dodge Gas After visit dealer, trinityEX not support my car

After visit dealer, trinityEX not support my car

Post questions about your Trinity for your Dodge/Jeep/Chrysler vehicles here.

Moderator: mikel


Posts: 6
Jeep JK, Magnuson Supercharger, trinityEX with custom tune for supercharge
Last edited by Wrangar on Wed Jan 30, 2019 7:54 pm, edited 2 times in total.


Posts: 54993
Location: DiabloSport World Headquarters

save this to the root of the t2 drive and let the tool import it then go to the vehicle and load it then you can load the tunes.
Attachments
1C4BJWBG7DL647504_68149811ae.drg
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Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
Hi mikel! after downloading the file you sent to the root t2, it disappeared from the root t2 after which I connected it to the car and received a message stating that this car is not supported. photo attached.


Posts: 6
If it’s so hard, would an unlock purchase solve my problem?


Posts: 54993
Location: DiabloSport World Headquarters

no, unlocking is not the answer.
We need to load the file I provided.
Connect to the pc and run the ignition/update agent software and then go to the car and try loading the file again please.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
I did as you said, even filmed a video. after updating and connecting to the car I received this message.(attached)and I reconnected it to the igniton (there is a video) (attached)
after reconnecting to the car I received a message saying that my car is not supported
Last edited by Wrangar on Wed Jan 30, 2019 7:53 pm, edited 1 time in total.


Posts: 6
can i connect to the car and wifi and call you?
I can not understand why my trinity2EX cannot be compatible with the software of my machine.
may need to buy a new tool?


Posts: 54993
Location: DiabloSport World Headquarters

please post the current info.xml file from the device.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
I want to thank the tech support guys for their help and patience. Thank you very much from the guys from "Jeep Wrangler Garage" Russia.


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