After visit dealer, trinityEX not support my car

Post questions about your Trinity for your Dodge/Jeep/Chrysler vehicles here.

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Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

After visit dealer, trinityEX not support my car

Post by Wrangar »

Jeep JK, Magnuson Supercharger, trinityEX with custom tune for supercharge
Last edited by Wrangar on Wed Jan 30, 2019 7:54 pm, edited 2 times in total.
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mikel
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Re: After visit dealer, trinityEX not support my car

Post by mikel »

save this to the root of the t2 drive and let the tool import it then go to the vehicle and load it then you can load the tunes.
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1C4BJWBG7DL647504_68149811ae.drg
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Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

Re: After visit dealer, trinityEX not support my car

Post by Wrangar »

Hi mikel! after downloading the file you sent to the root t2, it disappeared from the root t2 after which I connected it to the car and received a message stating that this car is not supported. photo attached.
Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

Re: After visit dealer, trinityEX not support my car

Post by Wrangar »

If it’s so hard, would an unlock purchase solve my problem?
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mikel
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Re: After visit dealer, trinityEX not support my car

Post by mikel »

no, unlocking is not the answer.
We need to load the file I provided.
Connect to the pc and run the ignition/update agent software and then go to the car and try loading the file again please.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

Re: After visit dealer, trinityEX not support my car

Post by Wrangar »

I did as you said, even filmed a video. after updating and connecting to the car I received this message.(attached)and I reconnected it to the igniton (there is a video) (attached)
after reconnecting to the car I received a message saying that my car is not supported
Last edited by Wrangar on Wed Jan 30, 2019 7:53 pm, edited 1 time in total.
Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

Re: After visit dealer, trinityEX not support my car

Post by Wrangar »

can i connect to the car and wifi and call you?
I can not understand why my trinity2EX cannot be compatible with the software of my machine.
may need to buy a new tool?
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mikel
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Re: After visit dealer, trinityEX not support my car

Post by mikel »

please post the current info.xml file from the device.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Wrangar
Posts: 6
Joined: Sat Jan 26, 2019 8:18 pm

Re: After visit dealer, trinityEX not support my car

Post by Wrangar »

I want to thank the tech support guys for their help and patience. Thank you very much from the guys from "Jeep Wrangler Garage" Russia.
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