Trinity computer download not installing

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jcsedrn2
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Joined: Thu Jun 13, 2013 3:12 pm

Trinity computer download not installing

Post by jcsedrn2 »

having trouble getting ds downloader to take, it opens into a second install wizard and then fails, don't think that the ubs driver is down loading either, computer doesn't recognize trinity when hooked into usb port. don't want to install on truck with out being able to upgrade and stuff from computer.
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mikel
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Re: Trinity computer download not installing

Post by mikel »

win 7, win 8, other?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
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jcsedrn2
Posts: 6
Joined: Thu Jun 13, 2013 3:12 pm

Re: Trinity computer download not installing

Post by jcsedrn2 »

windows 8, also when trinity is pluged in it displays like it is in truck already.
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mikel
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Re: Trinity computer download not installing

Post by mikel »

Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
jcsedrn2
Posts: 6
Joined: Thu Jun 13, 2013 3:12 pm

Re: Trinity computer download not installing

Post by jcsedrn2 »

Ok I got the software downloaded, hooked tuner to the truck following instructions but tuner never allowed me input truck info, went right to step of pushing performance tab, then gave me message that vheichle needed a down load; CALID: 68064921AE, also not able to register trinity online get error saying query error.
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mikel
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Re: Trinity computer download not installing

Post by mikel »

sounds like you have a firewall issue.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
jcsedrn2
Posts: 6
Joined: Thu Jun 13, 2013 3:12 pm

Re: Trinity computer download not installing

Post by jcsedrn2 »

I got it all working fine in truck will try to reg it< fire wall is off and has been.
jcsedrn2
Posts: 6
Joined: Thu Jun 13, 2013 3:12 pm

Re: Trinity computer download not installing

Post by jcsedrn2 »

does unit shut it self down if left in truck ?
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mikel
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Re: Trinity computer download not installing

Post by mikel »

jcsedrn2 wrote:does unit shut it self down if left in truck ?
Yes.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
jcsedrn2
Posts: 6
Joined: Thu Jun 13, 2013 3:12 pm

Re: Trinity computer download not installing

Post by jcsedrn2 »

ok thanks
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