Backup Corrupt

[gimiwan]

I installed one of the diablo tunes on my brothers tahoe, just to test out my unit. Just received it today.
When I went to go put the original tune in, it just let me go through the steps. Then after I clicked yes to proceed it just says please wait then the screen goes black and the unit restarts.
However, when I try to put a different tune it says backup corrupt and won't let me proceed.

[06MonteSS]

You can contact Diablosport Tech Support at support@diablosport.com or 1-561-908-0040, option 1 for tech support... Mon-Fri, 9am-6pm (EST).

[mikel]

Yeah, please give us a call with the tool powered up in the vehicle.

Thanks

[lawrec1]

2015 Chevy Silverado 6.2L
Trinity Serial #6MU7W07-2
Version v.1r13d

I am having the same issue with my trinity. Just tried it for the first time today, and after going through the initial setup I went to modify tune. It went through the please wait screen, power cycled, and then said backup may be corrupt.

[mikel]

2015 Chevy Silverado 6.2L
Trinity Serial #6MU7W07-2
Version v.1r13d

I am having the same issue with my trinity. Just tried it for the first time today, and after going through the initial setup I went to modify tune. It went through the please wait screen, power cycled, and then said backup may be corrupt.

please give us a call with the tool powered up in the vehicle.

Thanks

[lawrec1]

I will do so today. Thank for the quick response.

[lawrec1]

I just talked with tech support to get the programmer forced reset. After this was done the truck will not start. Can you give me an extension to call after hours?

[lawrec1]

Quick update.
The ECU was unable to talk with the computers at the dealership. They replaced it under warranty and I am back in business.

[mikel]

glad to hear it.

[RFHavens]

Was going to return to stock tune before service appointment and had the same thing happen to mine. So I will be calling as soon as I get home.