Intune frozen at startup screen

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overkill
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Intune frozen at startup screen

Post by overkill »

As title says. Main menu loads but completely unresponsive.

I've had it connected to my PC for about 2 hours now to ensure it wasn't in the middle of updating etc.

If I open both the DiabloSport or removable disc folders, there's nothing within each folder.

Any suggestions?
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JonDiablosport
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RE: Intune frozen at startup screen

Post by JonDiablosport »

so you are never presented with an INTUNE drive on your my computer screen.
or it allows you to open the "removable disk folder" and nothing apears,. is that file name appearing only when the intune is plugged into a computer. and finally can you try to plug into another computer to see if the same results persist.
Diablosport Tech support
JonathanRodriguez@holley.com
p: 561-908-0040
F: 561-908-0048
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overkill
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RE: Intune frozen at startup screen

Post by overkill »

The drive does present itself. A screen comes up with removable disk and the tunes folder, but if I click on the tunes folder there's nothing in there. If I go back, the main folder is now blank.
If I right click on the drive names diablosport and select autoplay or start intune updater, it asks me what program to use to open with.
Meanwhile the Intune itself boots up but the screen freezes at tune/scan/settings, I can't scroll at all.
I haven't tried another computer but I have rebooted this one twice.
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overkill
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Post by overkill »

TTT
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mikel
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Post by mikel »

please post the info.xml file from the intune drive.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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overkill
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Post by overkill »

Cannot read from the source file or disk, it says.
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overkill
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Post by overkill »

If I try very fast, it almost allows me copy the xml file before it freezes. I can also press one of the tune/scan/settings buttons but it freezes by the time it gets to the next menu.
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mikel
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Post by mikel »

go ahead and fill out the rma and get it sent in, we'll fix it.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
ment0r06
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Joined: Mon Jan 26, 2015 12:17 pm

Re: Intune frozen at startup screen

Post by ment0r06 »

I am haveing almost the same issue. I can see it on computer tried to see if it needed an update. didnt help any. It is frozen on main screen. Any help to fix this?
ment0r06
Posts: 3
Joined: Mon Jan 26, 2015 12:17 pm

Re: Intune frozen at startup screen

Post by ment0r06 »

ECM_12640535_Backup.grg
(67.64 KiB) Downloaded 322 times
here is info from computer I can get. It wonlt allow me to get the intune.exe to stay up. It looks for updates then errors then closes
Attachments
info.xml
(3.92 KiB) Downloaded 331 times
TCM_24258799_LastTuneWritten.grg
(52.04 KiB) Downloaded 317 times
TCM_24258799_Backup.grg
(51.09 KiB) Downloaded 300 times
ECM_12640535_LastTuneWritten.grg
(67.97 KiB) Downloaded 294 times
ment0r06
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Re: Intune frozen at startup screen

Post by ment0r06 »

12175 is the error code
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mikel
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Re: Intune frozen at startup screen

Post by mikel »

use the current update agent software to update the device.
http://fusionupdate.com/ignition/powert ... taller.exe
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Bpope
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Re: Intune frozen at startup screen

Post by Bpope »

I have the same downloaded additional license freeze screen
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