Board index inTune i-1000 Technical Discussion Auto Updater/PC related issues Issues updating intune

Issues updating intune

Post any issues or questions regarding the inTune auto updater application, or any PC related issues here.
Post Fri Nov 24, 2017 2:31 pm
When I tried to use the Ignition Updater I get the device error please call technical support under details it says Device SKU cannot be determined.
I then tried to just double click CD Drive Diablosport, it updated something rebooted the device and now says An unexpected error occured: Tool OEM is missing Parameter name: oem twice. Is there anyway you could help me get this updated?

Tool Version: 1r01h

Firmware Info:
GM Tune Db: 1r01w
DCX Tune Db: 1r01b
Ford Tune Db: 1r01o
GM PID Db: 1r01a
DCX PID Db: 1r01a
FORD PID Db: 1r01b
Application: 1r01h
DTC Db: 1r01a
VIN Db: 1r01c
Info Db: 1r01b

EDIT: Added info.xml
Attachments
info.xml
(435 Bytes) Downloaded 107 times

Post Sun Nov 26, 2017 10:34 am

Posts: 2
i am having the exact same issue :cry:

Post Sun Nov 26, 2017 10:54 am

Posts: 2
info
Attachments
20171126_085057.jpg
20171126_085057.jpg (2.73 MiB) Viewed 2948 times

Post Sat Dec 02, 2017 12:02 pm
I still need help, normally the support is better but this is disappointing...

Post Tue Dec 05, 2017 1:17 pm

Posts: 53704
Location: DiabloSport World Headquarters

nicholas.willoughby wrote:
When I tried to use the Ignition Updater I get the device error please call technical support under details it says Device SKU cannot be determined.
I then tried to just double click CD Drive Diablosport, it updated something rebooted the device and now says An unexpected error occured: Tool OEM is missing Parameter name: oem twice. Is there anyway you could help me get this updated?

Tool Version: 1r01h

Firmware Info:
GM Tune Db: 1r01w
DCX Tune Db: 1r01b
Ford Tune Db: 1r01o
GM PID Db: 1r01a
DCX PID Db: 1r01a
FORD PID Db: 1r01b
Application: 1r01h
DTC Db: 1r01a
VIN Db: 1r01c
Info Db: 1r01b

EDIT: Added info.xml

this device is super old, hasnt been updated in probably 4-5 years?

Need to load the 1r01i file first, then the 1rt03y file, once it imports them inthat order, use the ignition software to update the device.
Attachments
intune-1r03y.itf
(1.82 MiB) Downloaded 182 times
intune-1r01i.itf
(1.48 MiB) Downloaded 238 times
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Tue Dec 05, 2017 1:17 pm

Posts: 53704
Location: DiabloSport World Headquarters

rene_1520 wrote:
i am having the exact same issue :cry:

please post the info.xml file from the intune drive.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Mon Oct 01, 2018 10:32 am

Posts: 1
Hello

Is there a fix for this? I am having the same issue and need to update my tune to the latest for an emissions test.

Info.xml attached

Any help would be much appreciated.
Attachments
info.xml
(1.67 KiB) Downloaded 13 times
ignition error.jpg
ignition error.jpg (280.18 KiB) Viewed 124 times

Post Wed Oct 03, 2018 8:57 am

Posts: 53704
Location: DiabloSport World Headquarters

Preston5280 wrote:
Hello

Is there a fix for this? I am having the same issue and need to update my tune to the latest for an emissions test.

Info.xml attached

Any help would be much appreciated.

this device is up to date.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


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