Data Viewer Install issue

[mac424]

I'm running into an issue when trying to run the data viewer. I get a message stating: "side by side configuration is incorrect" on a windows 8.1 pc. I've tried installing the application to a different location other than the program files x86 folder, but I get the same error.

I looked over the sticky post regarding the data viewer and tried the fixes there, but still get the same error message. Is there anything else I can try?

[mikel]

latest dv from our website?

[mac424]

Yep. Went to the downloads page and saved to my PC.

[Boone]

I am having the same problem

[mac424]

I know this is probably not a high priority, but any ideas? I'm still getting the same error.

I uninstalled/reinstalled with no major success.

[mikel]

try uninstalling anything dataviewer related then reinstall from the web link.

[mac424]

try uninstalling anything dataviewer related then reinstall from the web link.

Just tried. Same error as before.

[mikel]

please run it again then go to the RUN option on your pc and type in event viewer.
then go to windows logs/applications and you should see the errors in that list, please screenshot or send us the info it shows there.

[mac424]

please run it again then go to the RUN option on your pc and type in event viewer.
then go to windows logs/applications and you should see the errors in that list, please screenshot or send us the info it shows there.

Attached screenshot and xml log from the details

[JimH]

Follow the instructions on this page to download and run a Microsoft package update. Let us know if that solves your problem.
https://www.microsoft.com/en-us/downloa ... x?id=26368

[mac424]

Follow the instructions on this page to download and run a Microsoft package update. Let us know if that solves your problem.
https://www.microsoft.com/en-us/downloa ... x?id=26368

That worked. Installing 'vcredist_x86.exe' from the available downloads resolved the problem.

Thank you!

[mikel]

good deal.