DiabloMatt wrote:
okalski wrote:
As far as a piece of technology is concerned, I have to say the Diablosport inTune I-1000 is by far the worst purchase I've made to date. Not only does Diablosport care less about Mac-only users, but the lack of customer service attention by technical support here is attrocious. Every time my PCM needs to be reflashed by the dealer, I have to come back to this forum to try to figure out how to get my tuner to stop telling me a PCM calibration is required. I write a post and it takes days to get a response (if you want to call it that). It's then a back and forth conversation online that spans days if not weeks. Come on people. I just can't understand why it's so difficult to put together a simple set of directions, including the necessary updates. Your directions were bad in 2012, and they're still bad now. If I could get my money back from Sean at Hemifever Tuning I would. There has to be a better system out there that's more user/Mac friendly. Diablosport has an auto update feature for PC, but a disk is required and there isn't one in the box. What's the deal? Can we please get technical support that's actually supportive? I just want to use the product when I need it. I spend more time trying to update this damned thing than I spend driving my truck!
the new i2 fixes all the problems you are having now. expically the mac issues. the new tool works on mac, windows, and Linux as well. we offer a trade in program where you get $100 off the purchase of your i2 if you trade in your old tool. maybe consider that? you will be MUCH happier with that tool i promise
actually the i2 does not work with mac, or at least mine does not. from your tech support they say go get another computer.i guess it worked rite out of the box, but tech support could not make it do anything, even by them taking over my computer. i feel like the tech guy was angry,upset or bothered.