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i2020 2015 Taurus SHO unable to download stock tune file

Post here with any questions you have regarding theuse of the i2 on supported Ford applications.

Moderator: sohfast94


Posts: 3
Our shop is attempting to install a i2020 on a 2015 Taurus SHO. We updated the firmware on the unit prior to attempting to install tune on vehicle. Firmware update was successful. We began the tune process and were prompted to download the stock file and hook up to pc. We clicked continue on the programmer which keeps bringing us back to the disclaimer screen. We disconnect from vehicle and connect to pc and go back into the updater and all it says is that tuner is up to date. We have repeated this process countless time and have been on hold with tech support for over 2 hours. Meanwhile we have an upset customer because the tuner that we recommended is not working properly. Please help.


Posts: 55446
Location: DiabloSport World Headquarters

are you working with Daniel here about this?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 3
Yes we were working with David. Apparently he sent the issue over to engineering department to be resolved. We have been waiting to hear back for over 3 hours, meanwhile our customer is waiting here at the shop to get this resolved. We need to get this taken care of ASAP.


Posts: 55446
Location: DiabloSport World Headquarters

Im sorry for the delay, we're still looking into the issue, but will email you as soon as it is resolved.

Thanks
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 3
This issue has been going on for 3 days now with no resolve. Will someone please update us on what is going on? I am aware that this has been forwarded to engineering department but at this point I need some better details and an ETA. My customer has been calling constantly and I have nothing to give him.


Posts: 3512
This has been resolved. Customer came here last week.
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