cannot adjust perimeters

I have a 2017 GMC Sierra 1500 6.2L 8 speed. I did an update on my I3 and now when I tried to program my truck I get ( Keeps saying failure to initialize perimeters make sure key is on the run position and engine is not running) This has never happened before in the 3 years i have had it. Do I need to purchase the $40 unlock feature? Nothing has ever prompted me to do so. Thanks!!!

[06MonteSS]

2017/2018/2019 vehicles require a special unlock sequence... so what will happen is, when you go to install a tune the first time, the tool will give you a message that "one or more controllers can not be tuned - Contacting powertech for vehicle unlock... you will be notified within 1-2 days" - or something similar to that effect.. so then in 1-2 days (usually within an hour though) you should receive an email (if you registered your tool on diablo's site) that your update is ready.. or just run the updater again to update your tool in an hour or so - so then you'd run the Ignition Updater on the tool again, and it will update the tool with the unlock code for your ECM, and then you'd be able to tune the vehicle.

[mikel]

if you have tuned it previously you do not need the unlock.
please post the info.xml file from the i3 drive so we can check it out.

<?xml version="1.0"?>

-<tool_info platform="I3">

<registration updates="0" tool_oem="DIABLO" status="0" sn="201055912"/>


-<applications count="5">

<application rev="3t01eo" name="vehicle"/>

<application rev="2r01k" name="updater"/>

<application rev="2t01ib" name="gui"/>

<application rev="2r01o" name="installer"/>

<application rev="2t01fb" name="logger"/>

</applications>


-<databases gui="2r00g" SAE="3t01hw" vin="2r01l" dtc="2r01a" dbnames="2r01f">

<database pid="2t01fn" tune="2t02vp" mfr="DCX"/>

<database pid="2t01dz" tune="2t02xi" mfr="FORD"/>

<database pid="2t01dc" tune="2t03tw" mfr="GM"/>

</databases>


-<system rev="1r01c" config="1r02e">

<kernel version="#4 Fri Jul 21 10:45:11 EDT 2017" release="3.17.2-diablo3"/>

<option name="Wifi" driver="v4.0.2_9000.20130911" enabled="true"/>

</system>


-<last-connected vin="3GTP1PEJ9HG281227" mfr="GM" ecus="2">

<ecu calid="12677878, 12678719, 12678680, 12667480, 12667660, 12667714, 12667812, 12679768"/>

<ecu calid="24286913, 24283176, 24287044, 24272181, 24274482, 24283178"/>

</last-connected>


-<licenses tuned="2" available="2">

<option mfr="DCX"/>

<option mfr="FORD"/>

<option mfr="GM"/>

<option config="CustomTuning"/>

<option config="FuelDiesel"/>

<option config="FuelGas"/>


-<license vin="3GCUKREC1JG370650" mfr="GM" ecus="2">

<tuned_ecu calid="12686263" type="ECM"/>

<tuned_ecu calid="24288901" type="TCM"/>

</license>


-<license vin="3GTP1PEJ9HG281227" mfr="GM" ecus="2">

<tuned_ecu calid="12678680" type="ECM"/>

</license>

</licenses>

<reg reg="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"/>

</tool_info>

I have already had it tuned for 3 years without the unlock feature.

I’m having a similar problem. Last update fixed the wifi issue, but now whenever I go to modify parameters to turn off the DoD, it freezes up on me. I’ve tried it a over a half dozen times now and does it each time. Very frustrating since this is the main reason I purchased this device over a year ago.

I feel your pain. I hope they can figure all this out!

Yeah, makes me nervous to try running any of the tunes now so I just returned it to stock. Don’t need it ruining my trans or anything. I also tried calling customer support last Thursday 3 different times. Twice for 15 minutes it rang, once for 20 minutes and never got through to anyone.

[mikel]

can you give us a call so we can try resetting the device and starting fresh?