Board index i2/i3 Technical discussion Ignition updater Custom Tuning is not currently support

Custom Tuning is not currently support

Post here with any questions regarding the use of the Ignition updater software for PC or Mac

Moderator: sohfast94

Post Sun Mar 11, 2018 8:50 pm

Posts: 11
This is regarding to RMA E156245. Powerteg replaced my I3 but the tune has my custom tunes which was not transmit to the replacement tuner. Additionally, before I send the tuner off for repairs, I forgot to return my vehicle back to stock. Once I rec'd the replacement tuner, I did an updates numerous times. I installed a standard tune from the vehicle. When trying to transfer custom tunes saved on my computer to the replacement tuner the following error message showed

Custom tuning is not currently supported by this Diablosport I3

Please help


Posts: 53574
Location: DiabloSport World Headquarters

are you in california?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 11
Yes. I purchased the I3 from Speedlogix. I have three custom tunes, Speedlogix, Jay Greene, and Hemifever. I was under the impress the only the cable wire was going to be replaced not the tuner. How can I get my custom tunes back on the tuner? Or Can I just mail back the replacement tuner and get my old tuner back?

Post Wed Mar 14, 2018 11:32 am

Posts: 53574
Location: DiabloSport World Headquarters

please post the info file from the device or the serial number.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


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