Board index i2/i3 Technical discussion Ignition updater I2 Stuck On " : " During Update

I2 Stuck On " : " During Update

Post here with any questions regarding the use of the Ignition updater software for PC or Mac

Moderator: sohfast94

Post Tue Jan 14, 2020 9:45 am

Posts: 2
Hello when trying to update my i2 it is stuck on the screen that just a " : " in the top line. It will go to "Installer. Preparing" but never makes it past that screen either.
I have attached the info file from the device. I have left it on the "Installer. Preparing" screen for hours and it never changes or shows any progress.

Thanks,
Eric.

info.xml
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Post Tue Jan 14, 2020 6:05 pm

Posts: 55832
Location: DiabloSport World Headquarters

will the update agent software update the device if you run it?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Wed Jan 15, 2020 9:42 am

Posts: 2
It will run and try to update but it gets stuck as I noted in my first post.

Post Wed Jan 15, 2020 12:52 pm

Posts: 55832
Location: DiabloSport World Headquarters

OK, please give us a call and we can arrange to have it sent in for a fix.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


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