update problems

Post here with any questions regarding the use of the Ignition updater software for PC or Mac

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Junkman63
Posts: 39
Joined: Tue May 03, 2016 9:33 pm
Location: Alabama

update problems

Post by Junkman63 »

i think i did a update this morning then when i connected to my truck and tried to install the tune it gave me a message that i needed to connect to my PC for a update so i did and then my tuner flickered and connect and reconnected. so it reboot and then it said no updates available for my device. can you help with updates if any really need. cant tune my truck right now. received a message say this vehicle has been tuned before.
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mikel
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Re: update problems

Post by mikel »

please post the info.xml file from the i2 drive.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Junkman63
Posts: 39
Joined: Tue May 03, 2016 9:33 pm
Location: Alabama

Re: update problems

Post by Junkman63 »

mikel wrote:please post the info.xml file from the i2 drive.
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mikel
Posts: 57766
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Re: update problems

Post by mikel »

the device is already married, did you use it to adjust tire size or something?
We'll need to reset it, can you five us a call with the tool powered up so we can reset it?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: update problems

Post by mikel »

reference case 312303 if you call in please.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Junkman63
Posts: 39
Joined: Tue May 03, 2016 9:33 pm
Location: Alabama

Re: update problems

Post by Junkman63 »

i called tech. yesterday and someone walked me through a register reset and today someone did another reset my device still want tune my truck, but it did update some group files i think. the person i spoke with today sent my info.xml to someone and they said they would get back with me tomorrow. yes i did adjust the tires size. but now it want do anything else.
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: update problems

Post by mikel »

what happens when you try to tune it?

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Junkman63
Posts: 39
Joined: Tue May 03, 2016 9:33 pm
Location: Alabama

Re: update problems

Post by Junkman63 »

mikel wrote:what happens when you try to tune it?

Thanks
nothing it started to read the factory backup and then i displayed a message this ecu has been tune by a diablosport product before, i pressed continue . then it displayed one of the pcm of this vehicle need parameters and needs to be restored to factory, then start new. all day Tuesday this was happening even after the register reset and update were installed on my device
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: update problems

Post by mikel »

please post the info.xml file from the i2 drive, it should just need to be updated.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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