Custom Tuning is not currently support

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Redlee
Posts: 11
Joined: Tue Nov 28, 2017 11:29 pm

Custom Tuning is not currently support

Post by Redlee »

This is regarding to RMA E156245. Powerteg replaced my I3 but the tune has my custom tunes which was not transmit to the replacement tuner. Additionally, before I send the tuner off for repairs, I forgot to return my vehicle back to stock. Once I rec'd the replacement tuner, I did an updates numerous times. I installed a standard tune from the vehicle. When trying to transfer custom tunes saved on my computer to the replacement tuner the following error message showed

Custom tuning is not currently supported by this Diablosport I3

Please help
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Custom Tuning is not currently support

Post by mikel »

are you in california?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Redlee
Posts: 11
Joined: Tue Nov 28, 2017 11:29 pm

Re: Custom Tuning is not currently support

Post by Redlee »

Yes. I purchased the I3 from Speedlogix. I have three custom tunes, Speedlogix, Jay Greene, and Hemifever. I was under the impress the only the cable wire was going to be replaced not the tuner. How can I get my custom tunes back on the tuner? Or Can I just mail back the replacement tuner and get my old tuner back?
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Custom Tuning is not currently support

Post by mikel »

please post the info file from the device or the serial number.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
lwissler
Posts: 1
Joined: Sun Mar 22, 2020 4:25 am

Re: Custom Tuning is not currently support

Post by lwissler »

same error msg here. computer shows emailed files inside drive but not showing up when plugged into truck. what info do you need?
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