2004 Jeep Grand Cherokee 4.7

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JamieM
Posts: 3
Joined: Sun Oct 15, 2017 3:23 pm

2004 Jeep Grand Cherokee 4.7

Post by JamieM »

Error: Files Missing Please Update Tuner...

This is the message I receive when I plug into my 2004 Jeep Grand Cherokee 4.7.

I have updated the tuner before I plugged it in. I tried updating after receiving the message (less than a week after initial update) Still not working. I now I have a very expensive paper weight.
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: 2004 Jeep Grand Cherokee 4.7

Post by mikel »

can you give us a quick call with the device powered up so we can look into this for you?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
JamieM
Posts: 3
Joined: Sun Oct 15, 2017 3:23 pm

Re: 2004 Jeep Grand Cherokee 4.7

Post by JamieM »

mikel wrote:can you give us a quick call with the device powered up so we can look into this for you?
I'd love to except you're not open when I can call and have access to the vehicle and device.
JamieM
Posts: 3
Joined: Sun Oct 15, 2017 3:23 pm

Re: 2004 Jeep Grand Cherokee 4.7

Post by JamieM »

I've sent in a request for tech support. All I want is answers. Why does it tell me it needs updates, then when I go to update it, it says it's up to date...? Can I return settings to factory then re-update it?
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: 2004 Jeep Grand Cherokee 4.7

Post by mikel »

can you provide the serial number so we can look into it?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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