Board index Predator 2 Support Predator 2 for Chrysler/Dodge/Jeep/Ram Response time on problem tickets

Response time on problem tickets

Discuss Predator 2 for Chrysler vehicles

Moderator: sohfast94

Post Tue Jan 08, 2019 3:02 pm

Posts: 8
I submitted a problem ticket (customer service ticket) last week and was wondering what the typical response time is. I recently purchased my Predator and I'm unable to tune due to a "security access error"...so I'm kinda stuck awaiting a response / update to fix this issue (if feasible).

Post Wed Jan 09, 2019 12:39 pm

Posts: 54709
Location: DiabloSport World Headquarters

Do you mean you submitted a support request on our website?

Can you give me the serial number of the tuner? Is this a P2 device?

Thanks
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Fri Jan 11, 2019 12:11 am

Posts: 8
Hey Mike,

Sorry for the late reply...had surgery and have been away for a few days. The serial number on my Predator 2 is 201256527 (SKU: 7302). As noted above, when I tried to tune my vehicle, the device kept saying "Security Access Error". I was able to adjust tire size and gear ratio...but no tuning. Also, within my Ignition dashboard, it says the VIN Lock: Upload Failed...not certain if that's correlated.

Appreciate any assistance you can provide.

Thanks,
Will

Post Fri Jan 11, 2019 10:13 am

Posts: 54709
Location: DiabloSport World Headquarters

Heres what our resident P2 expert advised:

Needs to make sure he is turning the key two clicks forward. Make sure hes not actually starting the vehicle when it asks for key on. Check voltage as well, with the tool with the key in run to make sure that’s good. Those are 3 main reasons for this code.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Fri Jan 11, 2019 10:51 am

Posts: 8
Thanks Mike. I placed the vehicle in the "run" position (not started), but will check voltage. I'll let you know what I discover.

Couple additional questions -- I do know that my battery needs to be replaced in the truck...would that affect this? Is there anything specific on the P2 that I should be running / executing to identify additional details for troubleshooting?

Post Fri Jan 11, 2019 10:53 am

Posts: 8
Also, I'll be heading home in the next couple of hours -- would it be best to call you for troubleshooting?

Post Fri Jan 11, 2019 12:39 pm

Posts: 54709
Location: DiabloSport World Headquarters

Yes, if you can give us a call with the tool powered up in the vehicle it would be ideal ;)
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Fri Jan 11, 2019 4:28 pm

Posts: 8
Thanks. I called in...the master tech believes it's the voltage...it's running at 11.8 and needs to be at least 12.8. I'm gonna replace the battery and see if it works. If not, I'll be giving you guys another call. Appreciate the quick replies; have a great weekend.


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