New Device does not connect USB OR WiFi

[Gadgetwiz]

I just unboxed a Trinity EX, and I am trying to configure it. I downloaded and installed the update agent (rebooted the computer too). I get stuck at the screen that says "Please plug your device into the PC to check for updates." Sometimes, after some time, it looks like it throws a connection timeout exception. Other times it just sits there.

The device itself turns on, so I tried to connect to WiFi. It appears to work correctly, but then I receive an "WiFi is not configured" when I try "Check for updates" on the device. I configure WiFi again (which takes me to a WiFi screen that shows I'm connected - IP address ad everything). I try "Check for Updates" again. It spins for a couple minutes, then I receive "A timeout occurred while waiting for an operation to complete. Press CONITUNUE to resert the device."

At this point I'm quite frustrated, and any help would be greatly appreciated.

[mikel]

sorry, this is an issue with the Update Agent software, it went down last night and we're working t get it back up in the next hour or so.


Thanks