Brand new and dont work???

This section of the forum is for discussion relating to the use of the T2 EX tuner/monitor on GM vehicles.

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Jason7385
Posts: 1
Joined: Fri Apr 10, 2020 3:22 pm

Brand new and dont work???

Post by Jason7385 »

Update. It's fixed. Tech support was great. Had me do a reset and a few updates.



Bought the brand new trinity t2. It says an error occured before. Press yes to restore factory data or no to return to main menu. Press yes and it just sits there saying gathering vehicle info. Let it sit for 30 minutes and it does nothing. Press no and go to menu. When at menu any thing you press tells me that the tuner is expected to be connected to a different VIN. If it's new how is that possible? What do I need to do to fix it. Of course I just got it yesterday after they closed. And today is good friday. I've emailed and got nothing. I know it's a holiday weekend but after spending 700 and some change this thing should work right out of the box.
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