Tuner freezes and will not turn off

I have the Trinity 2 for my 2015 F150. My tuner is not functioning properly with the daily operation. First, the tuner often freezes and requires a power off/on cycle. Other time the tuner does not turn off with the vehicle, and has drained the battery on a few occasions.

I have tried to perform a software update AND a reset and both fail with the module.

Any suggestions on how to resolve this issue? I have reset my vehicle to the factory tune until I can resolve the issue, and am missing the upgraded tunes.

Thanks!

[mikel]

Can you post the current info.xml file from the T2 drive?

Sorry to be challenging, but I am unable to determine how to download and post. I use a Mac.

The tuner will not even connect to Ignition application.