monster71 wrote:I do agree with the points but want to share my thoughts. DS needs to make and maintain a product that is reliable. The biggest selling point I see from DS is "first to market". Big deal. If the product isnt reliable what difference is it if it's first to market. There are hundreds of reports on this forum of issues, problems, and concerns. Which none of are car manufacturers fault.
A car warranty is just that. Meaning the maker is responsible for "their" defects. I understand Mag Law and the factory's role in proving that a changed part caused the issue we are wanting the warranty to cover. If DS was sure that their work and product is not an issue then Im not sure why we have to remove the tunes they provide prior to taking car in? Well actually I do. Its easier on DS. And the consumer. It allows the consumer to take it in, no questions asked. But as Mike Levy posted, manufacturers are questioning and are digging in to find ways to place liability onto the vehicle owner.
Which brings me to my next point. If you buy an extended warranty wouldn't that cover whatever the manufacturer warranty doesn't? That is what I bought it for. Dealership said if you drive hard, play hard, and plan on changing things up a bit, you need the extended to cover yourself. Not only does it give extra time to the service contract it covers the "gaps". Like buying an Ipod at Target. Yeah you get manufacturer warranty but if you buy the extended it will cover things the manufacturer won't, like cracked screen. Obviously a car is not an Ipod but as an example.
So bottom line. DS should make a product that is reliable enough and proven to not cause issues to covered warrantied parts. If that is not possible, then on the "accept" boot up screen it should be made very clear that loading a non OE tune may void the manufacturer warranty.
You seem to be missing the point.
At issue here, is the fact that GM claims that if they can simply tell the PCM was ever flashed by a non GM flash, you lose your warranty.
No claim of that flash being bad, or even being a non stock calibration, just blanketly void if they dont like it. They dont have to prove it was bad, or a problem, or unsafe, or anything. They just have to prove it was flashed, which is a tough spot for anyone.
Do you feel you should lose the warranty on your truck because you used a tuner simply to recalibrate the speedo for larger tires or different gears? Or should users drive around with the speedo wrong, so the trans eats itself up and has to be fixed, under warranty? See what Im getting at? There is nothing fair about the policy. Fortunately, it is a non issue for our customers.
Thanks