Vehicle unsupported...

Post questions/issues related to your inTune-DCX application here.
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phrater
Posts: 5
Joined: Mon Oct 20, 2014 2:44 pm

Vehicle unsupported...

Post by phrater »

Same issue as some people here.

I restored stock tune before the dealer flashed/updated PCM, then I got the vehicle unsupported/update DCX online message after trying to reload my tune.

I updated DCX online, and now I still get the unsupported message.

2014 RAM 1500, 5.7
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Vehicle unsupported...

Post by mikel »

please post the info.xml file from the i2 drive.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
phrater
Posts: 5
Joined: Mon Oct 20, 2014 2:44 pm

Re: Vehicle unsupported...

Post by phrater »

info.xml
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phrater
Posts: 5
Joined: Mon Oct 20, 2014 2:44 pm

Re: Vehicle unsupported...

Post by phrater »

should I just restore my intune and re-marry it to my truck?? I have my custom tunes backed up on my PC.
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Vehicle unsupported...

Post by mikel »

the tool is already married, it seems you did not restore the stock tune first.

fax or email proof of the dealer flash then call with the tool powered up and we will reset it for you.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
phrater
Posts: 5
Joined: Mon Oct 20, 2014 2:44 pm

Re: Vehicle unsupported...

Post by phrater »

Awesome! thank you Mike, and your team, for the quick update/fix.
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