Custom Tune won't load

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nshue77
Posts: 3
Joined: Sun Nov 29, 2015 6:22 pm

Custom Tune won't load

Post by nshue77 »

I have a brand new i2 and the custom tunes from Bama that I have will not load. I put them in the main i2 screen like it's supposed to be, not the tune folder but when I plug it into my car it does not give me the custom tune option as if there are no custom tunes on the device. Then when I plug it back into my computer there are no tunes in the i2 section, they just disappear. I can't seem to find an answer for this and Bama doesn't seem to know either. Thanks for any help.
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mikel
Posts: 57793
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Custom Tune won't load

Post by mikel »

please post the backup file the tool reads out and the custom tune they provided.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
nshue77
Posts: 3
Joined: Sun Nov 29, 2015 6:22 pm

Re: Custom Tune won't load

Post by nshue77 »

I've attached them
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nshue77
Posts: 3
Joined: Sun Nov 29, 2015 6:22 pm

Re: Custom Tune won't load

Post by nshue77 »

Just got off a phone call with Bama. They took remote control of my computer, changed some things around and now it seems to be working.
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mikel
Posts: 57793
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Custom Tune won't load

Post by mikel »

glad to hear, let us know if you need anything else.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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