unplug the tool
hold the left button on the device, while you plug the usb in, and continue to hold it while it bots up, it will go to the vehicle selection menu, and from there, dsdl should find it and you can load 1r11.
After I got all the windows 8 stuff taken care of, holding the button down ...

Ok so now I get what you meant by holding the button. thanks, trying that now

by the way, if you want to "Disable driver signature enforcement temporarily" You need to push the windows+C buttons, click on the search button in your right side windows options. Then change the dropdown menu to settings and type in the box "recovery options" that will get you to the windows you ...

I have successfully installed the new updated usb 1.1.1.1. and reinstalled the dsdownloader. I'm still getting rainbow death....

simple fix is to load the 1r11 file to the tool using dsdownloader to fix this.
You can get the file from the trinity downloads page on our site.

Is there another name for the 1r11 file? because that isn't showing up available on the downloads page..

I figured out how to get to those settings modification options on my computer and I already installed the new drivers. My DSdownloader still has problems when it gets to the "Querying tools capabilities..." step. (ie: it just freezes up, the trinity freezes, and you have to just unlpug and force ...

There is no "More PC settings" under the settings gear button!!!

My trinity goes to rainbow bands freeze-up screen when I plug it into the computer and try to update it as well as plug it into the OBD port. I suspect there are some issues with windows 8 and the DSdownloader software but none of the help I've sought makes any sense. People are telling me to try ...

I EXPECT TO HAVE A WORKING PRODUCT! If they want to relax on the weekends and at night after their 9 to 5 jobs, or go Moonlight doing something they actually have a passion for, I don't have a problem. BUT TAKE A LOOK AROUND AT THE FORUMS! These things are far from plug and play devices. THEY NEED ...

I got my Trinity in the mail on a Friday and was unable to contact anyone all weekend due to living on the west coast. I assumed paying $600 for the device meant it was going to work as soon as I plugged it in. To my great disappointment, I've been spending hours and hours of my freetime trying to ...