Has the support number that shows on the Diablo Trinity T1000 been taken over by a marketing company?

The number that shows (800-531-5484 Ext 1) gets you to some kind of automated sales pitch that you can't get out of. Nevermind trying to get to extension 1, that's what it expects your response to ...

So, I was just informed by tech support that my $500+ Trinity T1000 is a brick, as it doesn't support my new vehicle, a 2018 RAM 2500 6.4L. I must purchase a PCM and another product to get that support. In actuality, the T1000 has no support listed under 2018 for ANY Chrysler/Dodge/Ram products ...