i tried skipping the tcm and it just buffers at 0% while its building the tune and then it says an unexpected error has occurred then creates an error log and then continues to sit at 0% and does nothing

hello i just received my intune today and first thing i did was plug it into my computer to get the most recent updates andwhen i plugged it into my car first the tcm had an error i skipped that and then when i went into the tune it let me set all my stuff first and then when i went to build the ...

my intune for my 2012 chevy cruze will always get the tune let me set what i want and then when i start the tune it says unexpected error has occurred and i have all the latest updates