Sean did my tune and I told him about this issue. I just sent him the datalog using the default values and he said that gave him everything he needed for my car (2013 Charger SRT8) since I wasn't running a 180 degree thermostat. If I was, this would be an issue.

You may want to send Sean the ...

Today I ran the updater and Norton Security gave me a popup stating the file had a "poor reputation" and quarantined the file (deleted it). I had to dig through Norton and tell it to restore the file. I did that and the 2nd time I ran it, Norton put in a firewall rule to stop it from connecting ...

I've had a number of issues with the i2 and worked with support via phone, email and here on the forum. I recently found out that my custom Hemi Fever tune was not actually flashed even though the unit reported it flashed successfully. I kept having a backpressure error code pop up that was supposed ...

I don't think you are doing anything wrong. I had the same problem and phone support told me it shouldn't happen, but couldn't provide a workaround or resolution. You may try using the email support form and see what they can do.

I sent in an email support request through the online form. Got a response back within 30 minutes (not bad) and was told to try again. I was able to successfully register this time, so I guess they added my SN to the db.

Didn't hear back, so I just called during my lunch and the tech did a registry reset which resolved the main issue (for now). I am sure that next time I restore to stock, I will have to go through this process again.

I don't know if it's an issue with the unit, my model of car or a combination of ...

Just tried to call during my lunch break to be told you were closed for training until 1pm CST.

EDIT: Left work early around 3:30 (CST), so I could call during business hours. Tech had me email the current info.xml file and said he would have an engineer look and call me back or email me a fix ...

Info.xml attached. This is the one I uploaded to another post last week. If you need the current one then let me know.

Windows 10 didn't assign a drive letter to my new i2 initially, although it did automatically install the drivers. I suggest you uninstall any drivers you installed for it since newer versions of Windows should have the drivers already. After that, you may want to manually assign a driver letter ...

He's the guy I used for my 2013 Charger SRT8, so I agree that you made a good choice. When I searched the various charger forums, it was always him and Johan for recommendations. You can't go wrong with either one of them.

To add yet another issue to my new i2, I am not able to register it on the Diablosport website (https://www.diablosport.com/register.html). I first tried entering the SN on the box and kept getting a message that it was invalid. Tried to verify the SN in the i2 itself, but there isn't an option I ...

The device was working fine (as far as flashing tunes) through several tunes, but I had to restore to stock for a dealer warranty repair. Got my car back and tried to reflash my custom tune and get the dreaded "Please wait" just like I did initially. Do all intune i2's have problems like this or did ...

Update: I spoke to the Diabotech phone support and they walked me through a regsitry reset which corrected the "Please Wait" issue.

I got my new i2010 in the mail today and immediately ran the update on my PC. I then hooked it up to my 2013 Dodge Charger SRT8 and it said it needed an update, so I ran the update utility again on the PC and it updated. Hooked it back to the Charger and it did a calibration flash and then did ...