Thanks. I called in...the master tech believes it's the voltage...it's running at 11.8 and needs to be at least 12.8. I'm gonna replace the battery and see if it works. If not, I'll be giving you guys another call. Appreciate the quick replies; have a great weekend.

Also, I'll be heading home in the next couple of hours -- would it be best to call you for troubleshooting?

Thanks Mike. I placed the vehicle in the "run" position (not started), but will check voltage. I'll let you know what I discover.

Couple additional questions -- I do know that my battery needs to be replaced in the truck...would that affect this? Is there anything specific on the P2 that I should ...

Hey Mike,

Sorry for the late reply...had surgery and have been away for a few days. The serial number on my Predator 2 is 201256527 (SKU: 7302). As noted above, when I tried to tune my vehicle, the device kept saying "Security Access Error". I was able to adjust tire size and gear ratio...but no ...

I submitted a problem ticket (customer service ticket) last week and was wondering what the typical response time is. I recently purchased my Predator and I'm unable to tune due to a "security access error"...so I'm kinda stuck awaiting a response / update to fix this issue (if feasible).

I'm having issues with the Ignition Updater not placing an order for an additional license; typed in the information needed via a CC purchase, clicked on "Place Order Now", watch it spin for several minutes, then it reverts back to the "Place Order Now" prompt. What gives? Insight would be ...

Mike,

Thanks brother!! That's exactly what I needed! Have a good one.

Hi all -- I'm encountering a couple of issues. First, when I plug the device via USB, the drive isn't recognized and requires a "scan" (I have Windows 10). I circumvent the scan and eventually, I'm able to open the inTune folders. However, my next problem is the "inTuneUpdater2.exe" is flagged as a ...