trying to load in a custom tune from hemifever and get this message. no issues loading canned tunes

The file they sent me works. I'm kind of afraid to leave the car tuned with the issues everyone is having though

still waiting on a update

They told me it was a server issue as well. I'm gonna try again after work

followed the instructions and updated first, tuner says vehicle not supported, no more updates avalible. car is a 2006 charger rt