My Intune Has Screwed On Loading My Tune Now Can Not Find The ECU On My 13 Ecoboost F150 How Do I Obtain The Release Keys To Do A Force Original Back Up

Data logging for a 2013 f150 ecoboost is it available on the Intune I'm getting blanks

I am having issues with my Intune not complying any data when I hook it up to my truck is this a known issue