And to top it all off. I waited on hold to talk to someone about my issue for 15 mins. Then I was told they couldn't do anything at the moment cause their website is down and I have a mac.

This thing is going to be the death of me. It is also for my 2017 Ford f150 3.5L. First, I plug it in, and it says it can't read my vehicle. Then I plug it back in and it says it needs to be updated, so I go inside open the manual, and the very first instruction to update the tuner is click on the ...