I was sent a replacement device after tech support decided it had communication issues. At some point during my journey, my stock file was lost and the truck is running on the last tune installed. Upon receiving my replacement, I first connected to the PC and then to the truck. It was unable to ...

Tech support had me delete the checksums file and let the device reload it to the PC. Then, they had to do a reset because the device would not recognize when the ignition was turned on in the truck. Now I’m stuck at error code when I try the standard tune option. “Can’t open the stock file”. Guess ...

Updating for a 2012 Ram 1500 that shows 5 updates when connected to update agent. As it finishes the 5th update, it throws an error message (access to path D:\Device info\checksums.json denied). This happened right after I hung up with tech support regarding the 1 update over the previous week that ...