No it won't update

It happens on both pc and vehicle
It won't allow the main screen to show only the above pictures that have been shown

It continues to say failure to complete operation
Failure log completed press continue to reset
Please wait while rebooting screen pops up
Device goes black and cycle repeats

I tried hooking it up to my OBD port while connected to Laptop and even tried just connecting it just to my laptop it says rebooting goes blank and still won't work