So I ended up getting an HP stream for $200, and the device works just fine now. for anyone who has a Mac, I'd recommend the stream as well, if you want to use this device trouble free. I'm really happy they're trying to make this Mac compatable, so I can't be upset for that, but at least for me it ...

load the file to the drive then eject the drive, which will allow it to import.

Macs are kinda picky about this ;)


Yeah, we did that. It "disappeared" from the drive, etc. That wasn't the issue. If you read what I wrote, you would have seen that we already did that. "after several attempts to ...

Mike M. wrote me, "Is there any possibility you can try this at a Windows PC? This problem occasionally happens with Macs (they are working on a fix now) but you should be able to complete it with Windows."

Me, "I'd have to buy a netbook or something, unfortunately. I can't do stuff like that at ...

if it will not import files onthe mac, eject it once the files are loaded to the device.
The problem is that my stock tune was lost when I returned the device, so they had to make me a new stock tune, and after several attempts to load that to the device, it still doesn't show up or load to the ...

what do you mean it didnt work?

I was told that it doesn't work because I have a Mac, and that they were working on a fix for this bug. And that I will have to use a friends PC to continue. Which I don't have access to. That was a big selling point on the i2020, and now it's not working. I'm ...

so it didn't work. maybe I did it wrong. waiting to hear back.

please post the info file from the i2 drive.

If you need to speak to someone, please call our support line.

Thanks

Here's the info file. So I spoke to Mike M. on the line, and I sent him my original back up that I saved to my computer. He said that it wouldn't work, so I sent him the "back up ...

mikel wrote:please post the info file from the i2 drive.

If you need to speak to someone, please call our support line.

Thanks

I'm on the line right now, thank you.

What are your hours? Can someone please just call me? I received no instructions when I had my device returned.

mikel wrote:connect to a pc and let the updater run and check for updates, then go to the car and load the update then you should be able to tune it.

it says there's no updates available at this time.

if you could give me a call, that would be awesome.

mikel wrote:let it tune the vehicle and if needed it will prompt you to check for an update to reload a stock tune then the tool will read that out.

okay, so I'm getting this message

Okay, so I got my i2 back, but none of my tunes are on it, including my stock tune. Now what?

Gave you guys a call, but not open on the weekends.

I'll call Monday. Any other tips I could try before then?

mikel wrote:try ejecting it and see if the drive repopulates with the correct size?

Please feel free to call in with the tool powered up at the mac and we can check it out.

okay I will. sorry I've had pneumonia. friggin nightmare.

I'll call as soon as I'm better.