we tried to see if network has a firewall and cant see one
we tried a different computer and turned firewall off and still same results

ol_info platform="T2">
<registration sn="201113939" status="0" tool_oem="DIABLO" updates="0"/>
<applications count="5">
<application name="vehicle" rev="2r03s"/>
<application name="updater" rev="2r01h"/>
<application name="gui" rev="3r03w"/>
<application name="installer" rev="2r01j"/>
<application ...

got a trinity t2 from my sisters boyfriend, not married
i tried to update it via wifi and it said download failed couldnt resolve host name
tried via USB and it says device error contact support (update agent version1.76.21125.21153 says up to date
vehicle 2r03s
updater 2r01h
installer 2r01j ...