mikel wrote: Thu Oct 23, 2025 9:00 am OK, I have asked our support team to look into this.

Good news got it to tune. Now to play around with the settings and get it dialed in.

mikel wrote: Wed Oct 22, 2025 9:28 am any chance you can give us a call so we can go through this with you?

561-908-0040

I can possibly next week as I am in class all week and I do not get off of work in time to call.

i think i see the issue. the first name when you created the account is STefn, there is no a, so try it misspelled like that.


Well if that works I’ll feel dumb. And then if it doesn’t work I’ll still feel dumb bc then more then likely I fat fingered more of the info 🤦‍♂️
And my verdict is “the ...

there was a bug over the weekend, fixed now. please update the device then try again :)




Well just tried to do an update. Had it connected to my pc. Said it was checking, and then it gets to the registration page fill it out and then it says

The user creation/access request has been ...

As well as this.

mikel wrote: Mon Oct 20, 2025 4:58 pm this should be resolved now, please update the device and try again.

This is what I am getting now. Using a brand new Mac. At this point I’m almost ready to just return this product. As the hours to call and talk with someone is during my work hours.

No you don't....


Thanks. Now to figure out why it’s not updating cleans keeps saying the truck is not supported. I’m wondering if I got shipped a malfunctioning unit.


there was a bug over the weekend, fixed now. please update the device then try again :)


Well just tried to do an ...

I just got the DBS-8225-R for 2021 GMC Sierra. Do I need to buy the GM unlock as well even though it came with the ECM/TCM unlock cables?


No you don't....


Thanks. Now to figure out why it’s not updating cleans keeps saying the truck is not supported. I’m wondering if I got shipped a ...

I just got the DBS-8225-R for 2021 GMC Sierra. Do I need to buy the GM unlock as well even though it came with the ECM/TCM unlock cables?

When trying to install my tune I’m getting these messages. Tried updating the tuner as well and says it is updated. This was just purchased new from a vender that drop ships them from Holley. Followed the setup steps as well.