I do not have access to original proof of purchase.as the device was a gift to me, I would still like to have the usb port on the device fixed. is this possible in my situation?

As the title indicates the port on my device has come loose and I cannot connect my device to a computer I am still able to use it on the OBD but I cannot put my logs into the computer for tuning use. Separately I'm also having an issue with using advanced pids, What happens is the device will ...