mikel wrote: Thu Jul 09, 2026 1:58 pm they close for an hour at lunch, they are back now.

Any way to get tracking for the new tuner being sent to me?

Never mind, i got one.

well the fix seems to be replacing the predatorx with an I3. now i wait.

mikel wrote: Thu Jul 09, 2026 1:58 pm they close for an hour at lunch, they are back now.

it did say that on the phone when i tried to call earlier, when i tried after their lunch it said the office is closed.
i got through little after that. waiting for a call back now.

OK, we should have everything we need to determine whats not working and will get you going asap.


i missed the call from tech support this morning ( time difference ) he said they removed the power os and it should work. i tried again this morning with the same results as yesterday. i'll be ...

tried again on my lunch break. now when i go to device update instead of 97 files its 77. when it gets to power_os it pops up and says to disconnect device , plug back in and restart app to finish but nothing ever happens when i do that. if i go back to device update and shows 77 files and does the ...

I updated the app just now and tried updating in the tune section and it still did the same thing. Then tried updating the device and it still did the same thing.
I even restarted my phone after the app update. I've disconnected the dongle and let it discharge. Cleared the app cache. I've ...

Did you update app by going to Google Playstore and click on 'Update' where it usually says 'Install'? Updating my device had 74 files and took less than 10 minutes. Both App Version and Device Firmware version were different.



I updated the app just now and tried updating in the tune ...

Just got my predatorx for my 2010 300c hemi. Initially I tried to upload a 87 cai tune right away but it seems to keep losing Bluetooth connection and fails.

I've tried updating the software, says 97 files. Takes for ever. I've given up several times because of the length of time. Right now I ...

This is simmilar to my issue. was it ever resolved?

I'm having the same issue and wish that I had looked at this forum sooner, spent many hours over the long weekend thinking that I was doing something wrong when it stated could not connect to server. This evening it connected and will make it the point that it shows 1 of 7 files loaded then it ...

they were waiting for an app update to be released, hopefully it happens asap.


Im having a hard time believing its an app issue but i guess anything is possible. ive spoke with another agent on the phone and my case was escalated again. not sure what that means. he did say he would phone me ...

Got my PCM delievered a few days ago and since then, everytime ive attached the dongle and opened the app, I get a unable to connect to server message.

Connects to the adapter and reads the truck VIN, but stops with the fault pop up. Can't do anything. Ive not installed the new PCM yet because ...

mikel wrote: Mon Jun 29, 2026 1:44 pm yes, the firmware update should help.
If it keeps taking a long time, let us know.

are you able to find out any info on my case? its been several days. i have a drag race event im going to this weekend i was hoping to use this but im guessing thats not gonna happen now.

yes, the firmware update should help.
If it keeps taking a long time, let us know.


I have called and they sent the bug log off to see whats going on. i could never get the update to work. when i update the tune section i assume thats just for my car where as the app section for device update is ...

Today I was able to get it to recognize the 91 tune but it wouldn't upload. The device kept "losing power" and the LED would turn off and then it would fail to send the uploads. It kept getting stuck at 1 of 9. I tried several times. What am I doing wrong? Was I supposed to do the update?


Did ...