OK, so dumb ass me, I probably would've gotten thru faster had I read the hours for the East Coast, but needless to say I called during the normal hours and I was helped completely until I was satisfied. It was user error and lack of patience. It loaded just fine so tomorrow we shall see if it ...

Yes first thing I checked, then I bought the USB cable and adapter (which should've came with it for the price I paid) and did the calibration part on my laptop. It downloaded and untapped just fine on the predator. Then I retried the upload on my truck and that error code popped up.

OK so trying not to get upset after being on hold for 1.5 hrs, I am in the same boat with the same checks, troubleshooting, uploading and same error code. Does this mean mine is defective also (disappointing considering I just bought it two days ago). How do I obtain an RMA? How long am I looking at ...