I got it situated, the CMR tunes were rebuilt with the new backups I made after getting the device back. I did try marrying the device and it was a no go, even tried loading the Diablo Tune with no luck. The rebuilds worked.

mikel wrote: Fri May 27, 2022 9:36 am Do you by chance have the rma# that you sent the original device in on?
Where are you located?


Thanks

RMA is E222840. I'm located in Omaha, NE.

I'm guessing there's some sort of identifying number built into the tunes that need to be updated by the CMR tuner?

Just got my Trinity 2 back from repairs, loaded up the custom tunes that were on the device and installed on the truck before I sent the T2 in. The T2 gives me a message that the tunes have been loaded when I drag and drop, but when I select the custom tunes menu when plugged into the truck after ...

I think the latest round of updates did something, I'm getting that message as well on my 2012 Ram 1500. I'm putting the 1r13 crom back on to see if that fixes it.

Once you get calibration update loaded onto the tool via the DSD, you have to go back to the car, go into performance and it'll ask you to load the Calibration Update to the car. It'll then load that and then you can go into one of the canned tunes and it'll backup a new original backup.

When you plug it into the PC, does it update at all? Or can you not do anything on the PC either?

Just an update, I called again and did the update correctly and everything is good. Thanks Mike and DS tech!

I'm just going to give you guys a call today and maybe redo the FCU.

Have you tried it since, I had a similar issue plugging it into the computer and it started working after a couple tries.

Unfortunately no, because it'll try and backup the tune then stop because it's the HF tune currently installed. I think I may have disabled the FCU.

I don't think so. Here are the steps I took:

Called tech support, they walked me through the steps while I was plugged into the truck, I took the trinity to my computer and it installed some updates, then I immediately loaded the HF tunes onto the tool and went back. I may have skipped past the ...

Alright, yeah I messed that part up. I suppose I'll have to call again because the DSD is no longer showing the Calibration Update tab on the bottom. Thanks Mike!

Is it suppose to read it automatically? My first step after the updates was I put the HF tune on the tool and selected the backup then plugged it back into the vehicle, was that wrong?

Maybe I need to call again and redo it, I have a feeling I missed a step in there somewhere.

I went through a Force Calibration Update yesterday with Garret, got that to work and installed updates via the DSD. My question is, am I able to get the backup drg I have saved in an email from when I was getting a custom tune back onto the truck? This is a 2012 Ram 1500 5.7. I have the HF tune ...