So got through after 35 minutes this time and the person I spoke to had me do the exact same things I had already tried, including resetting the tool and downloading the calibration again.

still no luck.

so was now advise to go to sprintex and request a replacement tool. Does this sound right. Am ...

Your answering machine said 8:30.

in any case I was still on hold after 9pm.

is there an offline way of doing this? These things should just work.

So how long should i expect to be on hold first thing in the morning. have called twice being on hold for 20 minutes each since you opened first thing. this is becoming expensive. is there another way or should i just send this thing back?

Ok, this is turning to be a massive headache.

I am in Australia and bought a sprintex supercharger which came with an intune. It's for a 2011 JK Wrangler.

I have installed on PC, done the updates, plugged into car, got asked to update calibration, plugged into PC and downloaded calibration ...