Cannot load new custom tune

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Scatpackkc
Posts: 4
Joined: Sun Oct 29, 2017 12:08 pm

Cannot load new custom tune

Post by Scatpackkc »

I have had a custom tune in my 2015 Challenger Scat Pack for about 4 weeks and everything has been great. I was finally able to do some data logging and send an email back to my tuner. He emailed a revised tune and I downloaded it to my desktop. I then connected the trinity and went into express tune mode and selected send file to tool. I selected the new pcm file and it asked me to select the original backup file which I did. I did the same for the tcm file and everything said transfer was successful. When I take the Trinity to the car, the only options I get are 'diablosport tunes or modify tune" I cannot find the new custom tunes or even the old custom tunes. Do I need to load a canned tune or even my original backup and then reload the new custom tunes to the trinity?
Scatpackkc
Posts: 4
Joined: Sun Oct 29, 2017 12:08 pm

Re: Cannot load new custom tune

Post by Scatpackkc »

Update: Mike with diablosport contacted me about this and through email he was able to figure out my problem and was able to help me get my custom tunes loaded into the car. He was very patient and helpful. I’m very happy with the excellent customer service!
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mikel
Posts: 56629
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Cannot load new custom tune

Post by mikel »

glad to hear it. Enjoy!
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
markcowell23
Posts: 1
Joined: Mon Sep 16, 2019 3:02 am

Re: Cannot load new custom tune

Post by markcowell23 »

Scatpackkc wrote:I have had a custom tune in my 2015 Challenger Scat Pack for about 4 weeks and everything has been great. I was finally able to do some data logging and send an email back to my tuner. He emailed a revised tune and I downloaded it to my desktop. I then connected the trinity and went into express tune mode best washing machine in india and selected send file to tool. I selected the new pcm file and it asked me to select the original backup file which I did. I did the same for the tcm file and everything said transfer was successful. When I take the Trinity to the car, the only options I get are 'diablosport tunes or modify tune" I cannot find the new custom tunes or even the old custom tunes. Do I need to load a canned tune or even my original backup and then reload the new custom tunes to the trinity?
Facing same problem please help me
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