Board index (Legacy) Predator Technical Discussion Predator GM Diesel u7186 will not load tune or backup tune...dead in water

u7186 will not load tune or backup tune...dead in water

Predator support for GM diesel vehicles

Moderator: mikel


Posts: 5
Bought new tires today and modified the tune for the new tire size and it failed to load tune...and would not restore original backup.
Getting UNIT1. Error unlock for reflash (-1).

Truck will not start.

Blood pressure skyrocketing as I sit on hold (for 45 minutes listening to "bad to the bone")

Have major wiring job tomorrow and no truck.



Posts: 52543
Location: DiabloSport World Headquarters

did you get through to our support line?

please give us a call so we can try recovering the PCM.

Thanks
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 5
I shipped my tuner and ECM (with RMA on box). Y'all received it sometime before 2 yesterday. I'll call in a hour or so if I haven't heard anything.
Thanks Mike for taking care of this so fast.


Posts: 52543
Location: DiabloSport World Headquarters

It got here late yesterday, but it is done and will be heading back to you today.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 5
How will you be shipping it? Obviously, I need it asap.

Thanks again!
Last edited by obadiah on Tue Sep 11, 2012 11:26 am, edited 2 times in total.


Posts: 52543
Location: DiabloSport World Headquarters

UPS overnight.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 5
Thanks again Mike. I know you guys take a beating sometimes from us impatient customers...but man, when the rubber meets the road, you guys deliver!


Posts: 1
I have the same issue. Been on hold for an 1 hour, 20mins. I am going nuts.


Return to Predator GM Diesel