Data viewer crash on start

Questions and comments regarding the DiabloSport data logging tools.

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Tunedport350
Posts: 11
Joined: Sun Jan 13, 2019 4:46 pm

Data viewer crash on start

Post by Tunedport350 »

Hi,

I went to use data viewer for the first time in months and it suddenly it crashes on start. I've used it in the past without any issues and can't figure this out... any help troubleshooting is appreciated!

System is Windows 7 (64 bit), no major hardware or software changes have been made since I last (successfully) used DataViewer

Had previously been using 3.4.3.1. Tried to remove and reinstall, then removed 3.4.3.1 and installed 3.4.4.21

Tried running as administrator and different compatibility modes

I've attached a pic of the generic error message that pops up, these are the error details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: DataViewer.exe
Application Version: 3.4.4.21
Application Timestamp: 5f7f9840
Fault Module Name: DataViewer.exe
Fault Module Version: 3.4.4.21
Fault Module Timestamp: 5f7f9840
Exception Code: c0000005
Exception Offset: 001c44ba
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt






Thanks,

Bill
Attachments
DataViewerError.jpg
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Tunedport350
Posts: 11
Joined: Sun Jan 13, 2019 4:46 pm

Re: Data viewer crash on start

Post by Tunedport350 »

Just to follow up in case someone else has this same issue... It ended being my (Zone Alarm) firewall which suddenly decided to completely ignore my settings for this program and would not allow it to execute no matter how many times I tried to set a new rule!
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Data viewer crash on start

Post by mikel »

good catch.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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