Trinity doesn't work. Only red light

Questions and comments specific to the DiabloSport Downloader application.

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AleSRT8
Posts: 11
Joined: Mon Dec 23, 2013 10:01 am

Trinity doesn't work. Only red light

Post by AleSRT8 »

Hi guys, i'm Alessandro from Italy. I bought trinity for my 07 Jeep SRT. When i connect to the car nothing happens, only a red light is on but display is off. I also tried to connect to PC after downloading drivers for Windows and change system language but nothing. Only a red light in on. How can i do now?? Please help.
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garrett
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Posts: 739
Joined: Thu Mar 28, 2013 11:26 am

Re: Trinity doesn't work. Only red light

Post by garrett »

sounds like that tool may have an issue. I would suggest filling out the return authorization form on our site, under support.
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AleSRT8
Posts: 11
Joined: Mon Dec 23, 2013 10:01 am

Re: Trinity doesn't work. Only red light

Post by AleSRT8 »

They send me a new tool, but after installing drivers when appear uploading CROM to load update tune on the tool, the process hangs and i have to restart the application. But when i did it only a red light appeared and i exchange the tool. any advice?? thank you very much
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garrett
Site Admin
Posts: 739
Joined: Thu Mar 28, 2013 11:26 am

Re: Trinity doesn't work. Only red light

Post by garrett »

you were able to do this on 2 different tools?
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